Research reveals taxpayers who are facing difficulties with their tax bills have little or no awareness of help options, but believe HMRC should do more to promote available support and make more use of YouTube.

According to HMRC’s Behaviour, Insight and Research Team, taxpayers have very little or no awareness of the support options that the government tax collection agency currently offers to those who are struggling to pay their tax. This was, in part, due to customers’ low motivation to actively seek out information about tax and associated support options from HMRC.

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